ITAM introduction:

• Definition, purposes and objectives
• Why do your organization need ITAM?
• Introduction to the four key areas: Hardware Asset Management, Software Asset Management, Services & cloud Asset Management, People & Information Asset Management
• The IT Asset lifecycle and its impact on your business
• The key roles in ITAM – stakeholders, functions, roles and responsibilities
• Typical business issues and challenges in the ITAM workflow
• Introduction to ITAM best practices, ISO55000 and ITIL

Hardware Asset Management (HAM) introduction:

• The concept, purpose and benefits of HAM
• The HAM lifecycle in your organization from acquisition through to disposal
• Request and approval processes, procurement and lifecycle management, redeployment and disposal management
• The placement of HAM in the ITAM ecosystem
• Mobile device (asset) management aspects of HAM
• The best practices of HAM (ISO and ITIL)
• The tool reflections of HAM

Software Asset Management (SAM) introduction:

• Definition and objectives
• SAM best practices and framework (Including how to avoid “The Bermuda Triangle of SAM”)
• The business value of SAM SAM from request to acquisition through disposal
• Key roles and stakeholders in a SAM program
• The placement of SAM in the ITAM ecosystem
• The concept of compliance
• The risks/costs related to software audits
• Organizational pitfalls and challenges in the SAM process
• IT service Management (ITIL) and ISO19770 approach within SAM

• The risks/costs related to software audits
• Organizational pitfalls and challenges in the SAM process
• IT service Management (ITIL) and ISO19770 approach within SAM

Services and Cloud Asset Management introduction:

• The concept of services and cloud services
• The costs, challenges and benefits associated with Services and Cloud services
• Definition and objectives within Services and Cloud Asset Management (SEAM)
• The contractual issues as assets in SEAM
• The pitfalls and benefits from SEAM ITAM best practices in a SEAM context
• The placement of SEAM in the ITAM ecosystem
• Key roles and stakeholders in a SEAM program
• Compliance in a Cloud perspective

People & Information Asset Management (PINAM) introduction:

• Definition and objectives
• How to define Information and People as assets?
• Security and risk control (information sharing, employees leaving the organization, loss of mobile devices, access regulations, etc.)
• BYOD in a Services and Cloud Asset Management perspective
• How do mobile users use their devices and content?
• Benefits and pitfalls
• Policy Setting – security policies for content, users and mobile devices

ITAM Key findings and conclusions:

• The best practices in the ITAM framework
• How to assess and understand the ITAM maturity in your organization
• The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
• Effective communication of your ITAM goals to the key stakeholders in your organization
• ITAM integration with the organisational key business drivers and goals