ITIL 4 Implementation

• View ITSM and ITIL from 360 – IT, Business and Strategy
• Get on the same page regarding Implementing ITIL
• Learn essential concepts of managing and integrating ITIL processes and functions across ITIL practices
• Enable your team to get past planning and develop a viable framework to move forward
• Leverage expert experience to resolve your organizations unique issues
• Learn to identify, navigate and mitigate pitfalls
• Learn to present the case to leadership regarding the scope and value of ITIL and service management
• Understand how to integrate Agile, Devops, and Cobit into your implementation to maximize value flow
• Learn to improve the collaboration among people in key ITIL roles to drive value
• Review strategic objective associated with the ITIL Framework

• The ITIL Framework
• Introduction to Service Lifecycle Management
• Framework Value Versus Business Value
• Extended systems and sub-systems
• Organizing Scope for ITIL v3 and ITIL 4
• Introduction to ITIL Implementation Process
• ITSM/ITIL Strategy Cycle
• Project Collaboration via ITIL
• Interaction between people and processes
• ITSM/ITIL and Enterprise Service Management (ESM)
• Consideration, Roles and Foundations
• Roles, Hats, Skills within the framework
• Cultural transformation
• Envisioning, Aligning and Empowering
• Governance and Improvement Thinking
• Problem Elements of Scope
• Assessing your situation
• Methods and Tool components
• Increasing Performance of Service Assets
• North Star, Purpose and Objectives
• Tools and Databases
• ITSM Tools and Data Repositories
• Knowledge Management
• Configuration Management Strategies
• ITSM/ITIL Analysis
• Focusing on the right items
• SWOT and SWOT alternatives
• Option Analysis
• Wrong Approaches
• Service Management Starting Points
• Picking the right Approach
• Managing Training and Development
• Governance Planning
• Communications
• Value Proposition Management
• Framework Definition
• Risks and Misdirection
• Business Outcomes Key to Enterprise
• How to Maintenance and Development ITIL in Organization
• Check “Database” and “Template” for ITIL Implementation

 شرکت کنندگان در دوره ها ی بین المللی، گواهینامه حضور در دوره از سوی موسسه بین المللی Quint هلند تحت اعتبار موسسه مدیریت پروژه آمریکا با دریافت امتیاز مربوطه

“12 PDU” علاوه بر گواهی حضور ارائه شده از سوی مرجع اعتباردهی NISICT-IT HOUSE دریافت خواهند کرد همچنین در صورت شرکت در آزمون بین المللی و قبولی در آن به شکل جداگانه از سوی مرجع اعتباردهی People ITIL 4 ” گواهینامه موفقیت در دوره CERT Foundation”به همراه 2 امتیاز از 22 امتیاز لازمه برای کسب درجه ITIL EXPERT به شرکت

کنندگان در دوره ی آموزشی اعطا خواهد شد.  دردوره های Non-Accredit شرکت کنندگان در دوره های آموزشی ازسوی مرجع اعتبار دهی
NISICT-IT HOUSE گواهی حضوردردوره ی

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